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ecoprintQ Support / Payments

PaperCutMF Support Package via ecoprintQ as your ASC

As a Certify Solution Center (ASC) for PaperCut, ecoprintQ provides Tier 1 Level support helping your customers with any PaperCut related support issues. When any Ecopartner (AVR) or Corporate Solution’s Desk (AMR) processes a License via ecoprintQ, the support paid as part of the license order includes support from the ecoprintQ desk for the Ecopartner (dealer) and the end user. This support is provided in four different ways related below.

PaperCut MF Copier/MFD Control - Certified Provider

PaperCut MF Copier/MFD Control - Certified Provider

Included with Support

Information needed for support:

  • Ecopartner Name and Client/Organization Name
  • The version of PaperCut you are running, also in the "About" tab (i.e. 13.4 Build 10808)
  • The operating system(s) used on both the server and workstation
  • A general description of the problem including the exact text of any error messages that have appeared. Screen-shots can often help explain a problem
  • Information about related components such as model and make of MFD or Printer or any other Application you may consider issue related (i.e. Excel, MS word, etc)
  • Please report any previous ticket number on the same issue (listed in the subject of the previous support email)

Support Agreements:

Requirements:

  • Must have active support with ecoprintQ
  • Regardless of emergency - please send email to support team
  • Support is provided 5 days a week from 8am to 8pm EST
  • After hours support: support@ecoprintq.com
  • Information about related components such as model and make of MFD or Printer or any other Application you may consider issue related (i.e. Excel, MS word, etc)
  • More ways to get help - browse topic on Knowledge Base

Customers waiting an enhanced support program including the services not included in the standard premium support may opt for 15 or 30 hours Hands on Support package provided as an additional item.

Additional information for Support:

*Your Support package includes upgrade assurance:

  • Upgrades - Access to all upgrades, both major and minor. PaperCut averages 6 to 8 upgrade releases a year.

*PaperCut provides a very extensive Knowledge base and FAQs where most know issues are documented including resolution or recommendations to the problem your system may be encountering.

Not included in the Support Package:

  • Support for Server Migration or cross over from PaperCutNG to PaperCutMF
  • Remote Assistance upgrading your current PaperCut Application (NG or MF)
  • On-site support or consultative services or custom development
  • Support for 3rd party products or integration not done/developed by PaperCut

ETF and Wire Transfers:

Bank Information:


 

Company Information:


Please contact us by calling (800) 236-8499 or via email to sales@ecoprintq.com

 
  • Company Legal Name: ecoprintQ, Inc.
  • Federal ID Number: 45-2991058
  • Address: 14012 NW 82 Ave, Miami Lakes FL 33016
  • Phone: (800) 236-8499
  • Contact Name: Alfredo Milanés
  • Email: sales@ecoprintq.com
  • Currency: USD
  • Bank Name: Bank of America

Credit Card payments:

Please use our Credit Card Authorization form and send via fax to (305) 557-5013 or via email to order@ecoprintq.com

You can download the form from here:

Additional information for Payments:

  • Note: Please add the fees for Bank transfer which is usually $20.00.
  • Note: An administrative fee of 3% will be added to credit card orders.